Frequently Asked Questions
1. What is an "ugg boot"?2. Are your sheepskin boots genuine Australian uggs?3. How do I place an order?4. Can I change an order I've just placed?5. How do I make a return or exchange?6. How do I find out what size do I need?7. What are the shipping costs and delivery time?8. Do you ship to my country?9. Will I be charged in the local currency?10. What are my payment options?11. Are there any additional chargers, duties or taxes?12. I am concerned about using my credit card online. Is your site safe?13. Colours of products displayed on this website?14. How do I care for my ugg boots?
Please note, we are not affiliated in any way with the Deckers Outdoor Corporation and their "Ugg Australia" brand. All sheepskin boots we stock are made in Australia from 100% natural sheepskin. The terms "ugg" or "uggs" are generic terms in Australia that describe sheepskin boots